nCASE TECHNOLOGIES REFUND POLICY

Last Revised: August 4, 2026

This Refund Policy (this “Policy”) governs returns, refunds, deliveries, and related matters for products (the “Products”) purchased from nCase Technologies LLC (“nCase,” “we,” “us,” or “our”) through the website located at https://www.ncasetechnologies.com/ (the “Site”).

This Policy is incorporated into and forms part of our Terms of Service, available at https://www.ncasetechnologies.com/policies/terms-of-service (the “Terms”). Capitalized terms used but not defined in this Policy have the meanings given to them in the Terms. In the event of any conflict between this Policy and the Terms, the Terms control. Nothing in this Policy limits, modifies, or supersedes any disclaimer, limitation of liability, or indemnification obligation set forth in the Terms.

PLEASE NOTE THAT THIS POLICY IS SEPARATE FROM AND DOES NOT CONSTITUTE A PRODUCT WARRANTY. THE PRODUCTS ARE PROVIDED “AS IS” AND WITHOUT WARRANTY OF ANY KIND AS SET FORTH IN THE TERMS.

Article I – Returns and Refunds

1.1 Returns and Refunds. If you are not satisfied with your Order and wish to initiate a return, please contact us at contact@ncasetechnologies.com. Products that are defective, damaged, or incorrect as received may be returned within thirty (30) days of the purchase date for a refund subject to this Policy. To be eligible for a refund, the returned Product must be unused, in the same condition in which it was received, and in its original packaging.

All returns require a receipt or proof of purchase. Once we have received and inspected the returned Product(s), we will notify you of your return approval status via email. Approved returns will be refunded to the original payment method. For gift orders marked as a “gift” upon purchase, you will be issued a gift certificate or Site credit for the applicable amount. Gift orders not marked as a “gift” upon purchase will be refunded to the original payment method as provided by the purchaser.

1.2 Partial Refunds. Partial refunds may be issued at our sole discretion for Products not in their original condition, used, damaged after delivery, missing parts or original packaging, or otherwise not eligible for a refund. Products returned past the thirty (30) day return period may be accepted and a full or partial refund issued at our sole discretion.

1.3 Return Shipping and Restocking Fee. You are solely responsible for all return shipping costs. The cost of return shipping will be deducted from your refund amount. All returns may also be subject to a fifteen percent (15%) restocking fee.

1.4 Custom Orders and Bulk Orders. Custom orders and bulk orders (over one hundred (100) units of any Product, including color variations) are non-refundable.

1.5 Exchanges. We do not offer exchanges at this time. To obtain a different Product, please return your Product in accordance with this Policy and place a separate Order.

1.6 Refund Discretion. Notwithstanding anything to the contrary herein, nCase reserves the right to reject any refund request made under any Account that is, in nCase’s sole and absolute discretion, excessive, abusive, unreasonable, or fraudulent in nature.

1.7 No Warranty. This Policy is separate from and does not constitute a product warranty.

Article II – Orders and Cancellations

2.1 Order Acceptance. Your receipt of an electronic or other confirmation from us does not signify our acceptance of your Order, nor does it constitute confirmation of our offer to sell. Your Order is not accepted until we send you shipping information for the Order (or the accepted portion thereof). We reserve the right at any time after receipt of your Order to accept, decline, or cancel your Order (in whole or in part) for any reason.

2.2 Cancellation by nCase. If we cancel all or part of your Order, your sole and exclusive remedy is limited to: (i) issuance of a credit to your credit card account in the amount charged for the cancelled portion, if your credit card has already been charged; or (ii) if no charge has occurred, your credit card will not be charged for the cancelled portion of the Order.

2.3 Pricing Errors. In the event a Product is listed at an incorrect price or with incorrect information, we reserve the right, prior to our acceptance of your Order, to decline or cancel any such Order, whether or not the Order has been confirmed and/or your credit card charged. If your credit card has already been charged and we cancel your Order, we will issue a credit to your credit card account in the amount of the charge.

Article III – Shipping and Delivery

3.1 Shipping and Handling. You agree to pay any shipping and handling charges shown at the time you place an Order. We reserve the right to increase, decrease, add, or eliminate shipping and handling charges from time to time, but we will provide notice of the charges applicable to you before you make your purchase. Generally, shipping is handled by a third-party courier. Actual delivery dates may vary from the dates shown in your online account or at checkout.

3.2 Order Processing. We aim to process and ship all Orders within a reasonable timeframe. Most Orders ship within four (4) to six (6) business days, or on the next available business day. Orders are processed in the sequence in which they are received. For bulk Orders, specific shipping arrangements may be made in agreement with the buyer.

3.3 Inspect on Delivery. You are solely responsible for inspecting all Products you receive from us for any damage or other issues upon delivery. In the event you have any reason to believe that any Product in your delivery is not suitable for use, contact us at contact@ncasetechnologies.com within ten (10) calendar days of receiving your Order. Requests for re-delivery may not be accommodated without submission of photos detailing the issue with the Product and the shipment information.

3.4 Delivery in Your Absence. If you are not at home when your delivery arrives, the courier will generally leave the package for you at your door. In certain areas, you may be able to provide additional delivery instructions when setting up your Account, such as requesting that your delivery be left with a neighbor. Any individual at the delivery address who accepts a delivery from us is presumed to be authorized to receive such delivery. In cases in which you have designated an alternative receiver, such person shall accept the delivery under all of the same terms and conditions that would apply had you accepted the delivery yourself.

3.5 Delivery Delays. In the case of inclement weather or other events beyond our control that interfere with our ability to deliver your Order, we will attempt to deliver your Order as soon as reasonably possible. In the event of a courier delay, please inspect the contents carefully upon eventual arrival and email contact@ncasetechnologies.com within ten (10) calendar days of receiving your Order with any concerns, attaching photos for review. In some cases, delivery may occur prior to the scheduled delivery date. In the event that timely delivery of your Order is not feasible, we will cancel your delivery so affected and issue you a credit or refund of the purchase price for that delivery.

3.6 Shipping Address. We cannot guarantee the condition of the delivery if the shipping address is incorrectly entered. When placing your Order, please enter your shipping address carefully to ensure accuracy and review your receipt and Account for any errors. If your Order is returned to us because of an incorrect address provided or refusal of delivery when shipped according to the Terms, you will not be refunded. In the event an Order is delivered late due to an incorrect address, or if you are unable to retrieve the Order on the delivery date without prior notification and damage occurs, you will not be refunded.

3.7 Damage Due to Courier. In the event of damage caused by improper handling by the courier, we are happy to file a claim and replace the shipment. We ask that you please email contact@ncasetechnologies.com within seven (7) days of receipt, provide a description of the damage, and a photo or photos of the Order in the state it was received. Claim filing is time sensitive and photos are required in order to show proof of damage. Filing a claim does not guarantee a refund. nCase will review your claim and determine accuracy in its sole discretion.

3.8 International Orders. You are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country, and for compliance with all applicable import, export, and sanctions laws. Such charges are not included in the amounts collected at checkout and are not refundable.

Article IV – General

4.1 Late or Missing Refunds. If you have not received an approved refund, please recheck your bank account, contact your credit card company, and contact your bank, as processing time is often required before a refund is posted. If you have done all of this and still have not received your refund, please contact us at contact@ncasetechnologies.com.

4.2 Changes to This Policy. We may modify this Policy at any time, with such modifications taking effect as of the Last Revised date referenced above. By continuing to use the Site or place Orders, you agree to any modifications made as of the date of your use.

4.3 Contact. Please direct any questions regarding this Policy to contact@ncasetechnologies.com.